AirAsia India clients will now give you the chance get help providers via WhatsApp following the funds service making obtainable its digital assistant, AirAsia Virtual Allstar (AVA) on the Facebook-run messaging platform, a launch mentioned on Tuesday. AVA, which is a chatbot, already handles hundreds of thousands of circumstances yearly throughout different platforms corresponding to Facebook and the airline’s internet portal in addition to its cellular app, it mentioned.
AirAsia India is the primary home airline to supply buyer help via WhatsApp within the nation, the discharge mentioned.
India is the most important marketplace for WhatsApp globally, with over 400 million energetic customers throughout the nation. For 96 per cent of smartphone customers in India, WhatsApp is the first messaging platform for each day communication, AirAsia India mentioned.
“As a progressive, digitally-led organisation, AVA affords a excessive normal of customer support powered by synthetic intelligence. With AVA’s availability on WhatsApp, we’re taking one other step in direction of delivering happiness to our visitors, serving to them attain us on the click on of a button in essentially the most handy means attainable,” Ankur Garg, Chief Commercial Officer at AirAsia India, said at the launch of the facility.
Earlier this month, WhatsApp had said it has over 50 million users of its business app globally, of which more than 15 million are in India.
AVA answers queries from customers instantly in 11 languages, including English, Hindi, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Japanese, among others, as per the release.