Infosys launches Artificial Intelligence-driven answer to automate helpdesk operations

New Delhi: IT companies main Infosys on Wednesday introduced the launch of its AI-driven ‘Cognitive Email Workbench‘ answer that provides enterprises the flexibility to enhance question administration and scale their helpdesk operations. Infosys leveraged its partnership with Blue Prism, a Robotic Process Automation (RPA) supplier and a strategic associate to develop the answer that guarantees to considerably improve productiveness and buyer satisfaction.

Infosys and Blue Prism had joined palms in 2017 to assist enterprises drive clever automation capabilities throughout a number of industries.

Infosys Cognitive Email Workbench is an AI-based assisted automation answer that enables purchasers to remove handbook decision and construct near-touchless contact centres, a press release mentioned.

It combines the intelligence of AI and Natural Language Processing (NLP), with Blue Prism’s clever automation platform and Optical Character Recognition (OCR) capabilities.

It additionally provides expertise vital for enabling assisted and unassisted e-mail responses, thereby giving buyer helpdesks the pliability to deal with requests truly requiring handbook intervention.

“Working with our clients, we are noticing two dominant trends – the need for them to be resilient to effectively address real-world problems; and accelerated intelligent automation adoption to leverage actionable insights…we are launching a solution that addresses both these imperatives while enabling enterprises to pro-actively and efficiently address their customer and partner queries,” Infosys Senior Vice President, Service Offering Head – ECS, AI and Automation, Balakrishna D R mentioned.

He added that with Blue Prism, the businesses will proceed to launch industry-relevant clever automation options.

In a separate assertion, EdgeVerve Systems – a wholly-owned subsidiary of Infosys – mentioned it has lately launched Nia DocAI – v 2.1, its doc extraction, processing, and comprehension platform.

Nia DocAI, an providing of Infosys Nia, leverages superior AI applied sciences, together with pc imaginative and prescient and NLP, to help clients throughout industries extract and devour data from advanced enterprise paperwork, thus accelerating enterprise outcomes, it mentioned.

Nia DocAI is an enterprise-grade platform that focuses on ease of use, enterprise-scale, safety, versatile deployment and extra. It will allow enterprises to unlock entrenched enterprise worth hidden in unstructured paperwork, it added.


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