TELUS International Enhances Track Record as a Global Leader in Digital Solutions and Customer Experience

VANCOUVER, British Columbia, Sept. 18, 2020 (GLOBE NEWSWIRE) — Today, TELUS is proudly recognizing TELUS International, which builds high-tech, high-touch buyer experiences powered by next-gen digital options, for receiving a number of notable third social gathering rankings and awards in latest months.

“These important accolades from distinguished third parties highlight our TELUS International team’s longstanding commitment to providing outstanding customer experiences and advancing digital transformation for our valued clients on a global basis, prior to and during the global health pandemic,” stated Darren Entwistle, President and CEO of TELUS. “This body of recognition is a testament to the unique ability of our TELUS International team to set an inspiring example of what it means to truly put our customers first and ensure citizens have access to the tools and resources they need to stay connected to the people and information that matter the most.”

In 2020 to date, TELUS International has been the recipient of a number of prestigious {industry} accolades:

  • In recognition of its industry-leading innovation for conversational AI (chatbots) and robotic course of automation (RPA) options. TELUS International was instrumental in serving to TELUS win the 2020 Digital Transformation Award beneath the class of AI-fueled Digital Transformation from IT World Canada (ITWC).
  • For the second consecutive 12 months, TELUS International was named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix®, highlighting the organisation’s agility to shortly adapt to shifting market demand and client habits to seamlessly meet the CX wants of its shoppers’ prospects.
  • Highlighting its dedication to design, construct, and ship modern digital options that elevate buyer expertise for the manufacturers it companions with, TELUS International was a Stevie Winner within the Business Intelligence Solution class for Customer Journey Analytics and within the Customer Service Outsourcing Provider of the Year class on the 2020 Stevie Awards for Sales & Customer Service.
  • In recognition of its modern new makes use of of HR-related know-how, applications, and media in the course of the COVID-19 pandemic to maintain staff productive, educated, knowledgeable, and secure, TELUS International was a 2020 Stevie Winner within the class of Most Innovative Use of HR Technology During the Pandemic – United States on the Stevie Awards for Great Employers.
  • At the 2020 Stevie International Business Awards, TELUS International was acknowledged within the Exemplary Employer class for demonstrating further dedication to maintaining their staff working, paid, and secure in the course of the COVID-19 pandemic, in addition to within the Valuable Corporate Response class for making certain the well-being of their staff, prospects, and communities.
  • For the fourth consecutive 12 months, TELUS International was acknowledged as one of many world’s greatest outsourcing suppliers throughout measurement and progress, buyer references, awards, and certifications, applications for innovation and CSR by being named on the IAOP Global Outsourcing 100 record within the Leader class with an All-Star rating for 2020.

“These recent awards and rankings reflect the remarkable efforts of our global team members who embody spirited teamwork, a passion for growth, the courage to innovate and the ability to embrace change and initiate opportunity – foundational values that we share with TELUS,” stated Jeff Puritt, President and CEO, TELUS International. “After 15 plus years, they are deeply embedded in our company’s DNA as key elements of our company’s culture that have truly enabled us to differentiate ourselves by putting customers and the value of human connection first.”

TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications and knowledge know-how firm with $15 billion in annual income and 15.four million buyer connections spanning wi-fi, knowledge, IP, voice, tv, leisure, video and safety. We leverage our global-leading know-how to allow exceptional human outcomes. Our longstanding dedication to placing our prospects first fuels each facet of our enterprise, making us a definite chief in customer support excellence and loyalty. TELUS Health is Canada’s largest healthcare IT supplier, and TELUS International delivers essentially the most modern enterprise course of options to among the world’s most established manufacturers.

Driven by our passionate social objective to attach all Canadians for good, our deeply significant and enduring philosophy to provide the place we stay has impressed our workforce members and retirees to contribute greater than $736 million and 1.four million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS essentially the most giving firm on the earth.

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About TELUS International
TELUS International focuses on the worth of human connection to design, construct and ship high-tech, high-touch buyer experiences powered by next-gen digital options. With virtually 50,000 workforce members and supply facilities throughout North and Central America, Europe and Asia, TELUS International empowers buyer expertise innovation by digital enablement, spirited teamwork, agile pondering, and a caring tradition that places prospects first. The firm’s options cowl buyer expertise, content material moderation, digital transformation, work-from-home, IT lifecycle, advisory and digital consulting, belief & security, and back-office assist. Fueling any stage of firm progress, TELUS International companions with among the world’s most disruptive manufacturers from fast-growing tech, monetary providers and fintech, video games, journey and hospitality, healthcare, and ICT industries. The firm serves shoppers in over 50 languages. Learn extra at:

Media Contact
Steve Beisswanger
(514) 865-2787

Ali Wilson
(604) 328-7093


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