PETALING JAYA: Despite the worldwide pandemic which is limiting worldwide journey, KL International Airport (KLIA) has been positioned within the Top 10 of airports on the earth within the newest world airport survey by Airport Service Quality (ASQ).
KLIA achieved an improved total rating of 4.94 out of 5.00, up from 4.69 in 2019, and the success included scoring an ideal 5.00 in total satisfaction by each enterprise and leisure passengers.
It additionally scored 4.99 for cleanliness of airport terminal and 4.97 for availability of washrooms.
According to Malaysia Airports group chief govt officer (CEO) Datuk Mohd Shukrie Mohd Salleh, the great enhancements in each rating and rating have been made attainable by way of the dedication and efforts of the airport workforce in elevating service degree.
“I am extremely proud of the team for KLIA’s stellar ASQ performance to date this year.
“Despite challenges arising from new normal requirements in airport operations, the whole airport community displayed a strong spirit of collaboration and came together as one to elevate KLIA’s service performance in the eyes of the world, ” he mentioned.
He additionally mentioned KLIA had shaped an operational excellence (OE) division to make sure, as a lot as attainable, that air journey remained hassle-free and protected.
“This will contribute greatly to restoring confidence in air travel, ” Shukrie mentioned.
Increase in processing time at varied checkpoints, particularly throughout peak durations, on account of new procedures and commonplace working procedures (SOPs) prompted the OE division to put out brief and long-term plans to beat the state of affairs.
To guarantee passengers’ confidence whereas travelling throughout a pandemic the workforce took measures comparable to inserting MySejahtera QR codes in additional areas and devising the best bodily distancing markers to make sure added security whereas working towards the best commonplace of hygiene.
The airport can be exploring the newest expertise comparable to contactless self-check-in kiosks and 3D web of issues (IoT) for real-time info on crowd density situational consciousness alert.
“This year, we are focusing mostly on safety initiatives as part of our efforts to re-instil passenger confidence in air travel.
“These series of quick-wins have also contributed to the increased satisfaction of passengers, and I’m happy to see that the preliminary ASQ results for KLIA for Q3 show that the overall satisfaction score has increased to 4.96, ” Shukrie added.
In recognition of the achievement, Malaysia Airports held an appreciation occasion that was attended by representatives of the Health Ministry, Immigration Department and several other different authorities businesses.