Union Bank of the Philippines (UnionBank) lately gained large on the prestigious Retail Banker International (RBI) Asia Trailblazer Awards, the place it was capable of showcase its quite a few improvements and milestones in digital banking and transformation previously 12 months.
Over the years, the Bank has gained reward for these efforts from varied native and worldwide award-giving our bodies, a testomony to its accomplishments in creating options that elevate lives and fulfills desires.
For this 12 months’s awarding ceremony, UnionBank’s eight awards spanned over four main classes. “Best Remittances Initiative” award for the Bank’s Send-i2i resolution. Send-i2i is a service that gives a less expensive, safer, and close to real-time cross-border remittance from Singapore to wherever within the Philippines, together with faraway communities usually minimize off from worldwide cost programs. It streamlines the method for rural banks when receiving funds from abroad. From a timeframe of as much as 20 days, Send-i2i rural banks will have the ability to obtain remittances in mere seconds.
The Bank additionally took residence the “Best ATM and Self-Service Innovation” award for Project BitBox, which launched the first-ever digital forex ATM within the nation that’s backed by the BankoSentral ng Pilipinas (BSP), offering UnionBank prospects with a safe and handy strategy to convert their money into cryptocurrency and vice versa.
For its Digital RM resolution, UnionBank was awarded “Best Retail Bank – Philippines.” Through this innovation, managing a UnionBank account is now simpler as prospects can simply attain out to their respective digital relationship managers for all considerations associated to their account. It’s additionally one in every of two methods prospects can open a brand new account on-line, the opposite choice being the UnionBank Online app’s digital account opening characteristic.
Another successful undertaking was the UnionBankGlobalLinker Trade Connect initiative, which was awarded “Best Social Media Marketing Campaign.” UnionBankGlobalLinker is an revolutionary free-to-use digital platform using world-class know-how that permits MSMEs to entry enterprise affords for a less complicated, simpler, worthwhile, and pleasant expertise to develop their enterprise. It flew out 25 Filipino Business homeowners to Singapore and attended Trade Connect, a cross border Global SME Meetup.
Aside from the 4 aforementioned awards, UnionBank additionally garnered commendations for 4 different initiatives, bringing the entire quantity to eight accolades from the award-giving physique.
Among these commendations is “Most Innovative Branch Offering” for The ARK, the nation’s pioneering absolutely digital and paperless banking department. UnionBank launched the very first ARK department again in 2017 with the purpose of harnessing know-how to revolutionize the best way individuals have a look at banking. As of September 2020, the entire variety of ARK branches within the nation is at 50.
The Bank additionally earned a “Best Staff Training and Development Programme” commendation for The ARK Ambassadors. Deployed in every ARK department rather than tellers, the position of those ambassadors is to behave as guides for patrons, answering their queries and helping them in using The ARK’s on-premise digital banking options.
UnionBank’s Machine Learning and AI in Business was recommended for “Best Use of Machine Learning”. With the Bank’s sturdy information science/tech capabilities and wealthy historic information, it was capable of develop and operationalize machine studying fashions all through the group.
And lastly, for its agile work tradition, the Bank obtained an “Excellence in Employee Engagement” commendation. A key element of the Bank’s digital transformation journey, the adoption of an agile mindset and company tradition has allowed the Bank to digitize effectively. It additionally continues to play a significant position within the Bank’s capacity to constantly ship options that meet the ever-changing wants of shoppers.
UnionBank’s latest wins on the RBI Awards are the newest amongst accolades obtained this 12 months alone, following the Bank’s latest naming within the BankHigh quality Consumer Survey on Retail Banks because the second most useful financial institution within the Asia-Pacific Region in the course of the COVID-19 pandemic in May this 12 months.
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