Why ServiceNow Acquired Intellibot


ServiceNow has lately signed an settlement to accumulate Hyderabad-based robotic course of automation (RPA) firm, Intellibot. The monetary particulars of the transaction weren’t disclosed.

“ServiceNow is the platform of platforms for the workflow revolution, offering powerful end to end automation capabilities that allow customers to streamline business decisions and unlock new levels of productivity,” Josh Kahn, SVP of Creator Workflow Products at ServiceNow mentioned.

“Our customers represent nearly 80 percent of the Fortune 500, and the vast majority are trying to drive automation across a mix of legacy and modern applications,” Khan mentioned. “With Intellibot, we will extend ServiceNow’s ability to help customers connect systems so they can easily automate workflows and drive productivity,” he added.

Last yr, ServiceNow purchased 5 firms together with Element AI, Loom Systems, Passage AI and Sweagle to assist firms create end-to-end automation.



Why This Acquisition

ServiceNow will embed the Intellibot RPA capabilities in its platform as soon as the deal is closed. According to sources, robotic course of automation (RPA) will increase the present automation capabilities of ServiceNow.

ServiceNow selected a comparatively smaller startup vendor as it’s simpler to include their RPA platform in comparison with a bigger platform which could want a complete engineering overhaul. Meanwhile, Khan reiterated ServiceNow’s dedication to integrating with third-party RPA platforms already being employed by its clients.

The acquisition is in keeping with a broader dedication to the Indian market. At current, India is the second-largest analysis and improvement centre of the digital workflow firm. By 2022, ServiceNow is planning to develop two new knowledge centre services in India.     

How Intellibot Helps

Intellibot will assist lengthen the core workflow capabilities of ServiceNow by serving to clients automate repetitive duties for clever, finish to finish automation. Intellibot was based by Raghu “Alekh” Barli, Srikanth Vemulapalli, and Kushang Moorthy in 2015.

The digital workflow platform intends to construct the capabilities of Intellibot natively into its Now Platform. This will allow the shoppers to simply combine with each trendy in addition to legacy methods to drive productiveness and strengthen present synthetic intelligence and machine studying efforts.

Srikanth Vemulapalli, CTO and co-founder of Intellibot mentioned, “We are proud to join forces with ServiceNow as it continues to invest in powerful end to end automation capabilities to make the world of work, work better for people. ”

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Recently, the cloud based mostly digital workflow platform unveiled its newest model of the Now Platform, often called the Now Platform Quebec launch. The newest model options expanded native AI capabilities in addition to new low code app improvement instruments that assist the shoppers to innovate rapidly, realise quick time to worth, enhance productiveness in addition to ship sturdy experiences.

“RPA enhances ServiceNow’s current automation capabilities including low code tools, workflow, playbooks, integrations with over 150 out of the box connectors, machine learning, process mining and predictive analytics,” Kahn mentioned.

Wrapping Up

The pandemic has catalysed the digital transformation of firms. Low code is vital to companies adapting to a quickly altering know-how surroundings. Recently, Microsoft introduced a brand new low-code programming language, Power Fx for its Microsoft Power Platform.   

With the adoption of varied options and functionalities, ServiceNow helps organisations to be extra agile. The digital workflow firm is planning to finish the acquisition of Intellibot in Q2 2021 and to double its employees within the nation inside the subsequent three years.


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Ambika Choudhury

Ambika Choudhury

A Technical Journalist who loves writing about Machine Learning and Artificial Intelligence. A lover of music, writing and studying one thing out of the field. Contact: [email protected]

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