Bank OTP challenge – SBI, ICICI, HDFC and different financial institution clients might face OTP points from April 1

  • The Telecom Regulatory Authority of India has introduced that its SMS laws will likely be enforced from April 1.
  • Companies that don’t adjust to its laws won’t be able to ship messages to their clients.
  • This may additionally affect customers of State Bank of India, ICICI, HDFC and different banks.

OTPs (one-time passwords) from banks have turn out to be a necessary a part of our lives now, particularly in the event you don’t use UPI (common funds interface) to make funds. Customers of State Bank of India (SBI), ICICI and HDFC could not have the ability to full their on-line transactions from April 1 as they won’t obtain OTPs.

The Telecom Regulatory Authority of India (TRAI) in a
notification not too long ago revealed the names of 40 corporations that haven’t complied with its new SMS laws. The corporations embrace the likes of Flipkart, SBI, HDFC, ICICI, Axis Bank, National Stock Exchange, Reliance Retail and extra.

Move geared toward lowering spam and fraudulent messages

The above corporations haven’t complied with the laws of the Telecom Communications Customer Preference Regulations, 2018, that mandate senders of business bulk SMSes to register their distinctive SMS header ID, content material and person consent on a blockchain-based platform developed by telecom operators. The transfer is geared toward stopping spam and fraudulent messages.

March 31 ultimate deadline for implementation

TRAI had carried out the second part of the SMS laws on March 8. However, because of person
complaints relating to delayed OTPs, TRAI had suspended SMS scrubbing to keep away from buyer inconvenience.

After analysing the delayed messages, TRAI in its notification has stated that the blame “can only be attributed to lack of due care and diligence by Principal Entities, Telemarketers and Aggregators.”


Further, it has stated that adequate alternative has been given to corporations and the SMS scrubbing service will likely be carried out from March 31. What this implies is that corporations that don’t adjust to the rules won’t be able to ship messages to their clients.

“It has been decided that from 1st April 2021, any message failing in the scrubbing process due to noncompliance of regulatory requirements will be rejected,” stated TRAI in its notification.

Banks to stay closed for 3 days this week

The banks have been closed immediately as it’s the final day of the fiscal 12 months. Apart from this, the banks will stay closed on April 1 for closure of accounts, on April 2 on account of Good Friday and April four as it’s a Sunday.


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