Chennai, India, Palo Alto, Calif.:
Uniphore, an early chief in Conversational Service Automation (CSA), at present introduced it has raised $140 million in Series D funding, bringing the overall funds invested within the firm to $210 million. This newest spherical of financing was led by Sorenson Capital Partners. It consists of extra new buyers from Europe and the Middle East, Serena Capital and Sanabil Investments, and strategic investor, Cisco Investments. Further increasing their earlier investments in Uniphore, March Capital Partners, National Grid Partners, Chiratae Ventures, Iron Pillar Fund, and Sistema Capital additionally participated within the Series D providing.
The new spherical of funding is Uniphore’s largest thus far. The funding will probably be used to increase Uniphore’s expertise and market management in AI, Automation and Machine studying throughout the enterprise. This can even embrace a concentrate on video-based AI purposes stemming from Uniphore’s acquisition of Emotion Research Labs earlier this 12 months in addition to purposes in Trust, Security and RPA markets.
Also introduced at present is the appointment of Rob Rueckert, Managing Partner at Sorenson Capital Partners, to the Uniphore Board of Directors. Mr. Rueckert is an skilled technology-focused government who brings a powerful background in each product innovation and development.
With the marketplace for digital transformation accelerating, Uniphore has introduced a number of strategic companions and prospects this previous 12 months. These wins basically allow Uniphore options to empower and enhance a whole bunch of tens of millions of buyer engagements with its revolutionary synthetic intelligence (AI) and automation software program. Uniphore’s options assist organizations handle and analyze contact middle engagements, offering a greater buyer expertise, finally driving higher enterprise outcomes.
“Given the rapid digital transformation happening across the enterprise, the need for automated and intelligent solutions to help drive new business models has never been greater. We saw this years ago and have been delivering innovation to areas such as contact centers, to enable better customer experiences. With our recent acquisitions of RPA and video AI technology, we alone can deliver a conversational service automation platform for the modern Enterprise, combining conversational AI and Robotic Process Automation (RPA) across voice and video-based engagements,” stated Umesh Sachdev, CEO and co-founder of Uniphore. “This injection of capital and new addition to our board leadership will fuel our growth, position us to outpace the competition and help transform business through dramatically improved customer experiences.”
2020 accelerated digital imperatives for each firm and put the main target straight on AI and Automation to drive that transformation of what consultants agree is projected to be greater than a $500 billion market alternative. As proof of this development, market knowledge exhibits organizations elevated their reliance on contact middle brokers to service buyer wants remotely within the wake of the worldwide pandemic and regional stay-at-home orders.
Uniphore has capitalized on this unimaginable momentum over the previous 12 months and expects to have $100M in contracted annual recurring income (ARR) in fiscal 2022 based mostly on a forecast of continued hypergrowth.
In the final 12 months, Uniphore received vital offers together with a number of the world’s largest telecom suppliers, insurance coverage firms and monetary service organizations. Additionally, they’ve additionally received buyer contracts with buyer expertise (CX) suppliers together with Tech Mahindra, NTT DATA, Sitel, Firstsource, and WNS. These offers and others can help over 75,000 customer support brokers who can deal with roughly 160 million engagements each month. Uniphore additionally expanded worker headcount final 12 months with the addition of greater than 100 new workers globally, together with former PwC Partner Stéphane Berthier as its Chief Financial Officer. It is on observe to rent greater than 300 workers this subsequent fiscal 12 months.
Stephane Berthier, Uniphore CFO added, “Contact centers are focused on providing excellent customer service and efficiency through AI and automation. With more than 1.15M agents employed globally as well as increased focus on agent support and digital customer service, the market opportunity is stronger than ever before. Today’s announcement of additional funding confirms the considerable interest in this space and will support our strong growth expected in the next year and beyond.”
“As a number one investor in transformational enterprise expertise, we have been very impressed by the Uniphore workforce and what they’ve been in a position to do for purchasers and the broader market,” said Rob Rueckert, Managing Partner at Sorenson Capital. “We are excited to again Uniphore and consider 2021 will probably be a breakout 12 months of improvements and super progress in reworking CX for the Enterprise.”
Sorenson Capital is a number one development and enterprise capital funding agency centered on enterprise software program. With places of work in Palo Alto, CA and Salt Lake City, UT, Sorenson has an almost two-decade observe file of backing transformational applied sciences and best-in-class entrepreneurs, together with Fastly, Health Catalyst, Pluralsight, Omniture, Workfront, Couchbase, Amplitude, Socure, Harness, MX, Cradlepoint, and now Uniphore, amongst others. Sorenson Capital has greater than $1 billion in capital underneath administration and was based in 2002. For extra details about Sorenson Growth and Sorenson Ventures, please go to www.sorensoncapital.com.
Uniphore is the worldwide chief in Conversational Service Automation. The Company’s imaginative and prescient is to disrupt an outdated customer support mannequin by bridging the hole between human and machine utilizing voice, AI and automation to make sure that each voice, on each name, is actually heard. Uniphore allows companies globally to ship transformational customer support by offering an automation platform the place digital brokers take over transactional conversations from people, coach brokers throughout calls, and precisely predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now have interaction their prospects to successfully construct loyalty, enhance buyer expertise and understand operational efficiencies.
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