In as we speak’s day and age folks rely closely on cab aggregators for short-distance and long-distance travelling functions. These cab purposes use Artificial Intelligence and on-line expertise for its functioning which oftentimes paves method for error.
Srikanth, a Hyderabad-based Uber driver, was lately on the receiving finish of the shortcomings of Artificial Intelligence.
A couple of weeks in the past, Srikanth had shaved off his hair to supply them to the deity at Tirumala Tirupati Devasthana, reported Information18. Later, when Srikanth tried to log into Uber’s inner portal for its community of drivers, he was unable to re-register himself.
This was as a result of the app’s software program didn’t recognise Sirkanth’s new look along with his shaved head. Clicking selfies from varied angles, he tried logging into the portal no less than 4 instances, however to no avail, as he was finally banned by the facial recognition software program for ‘multiple logging attempts’.
It has been over a month to this incident and Srikanth has been jobless since then. He says that Uber hasn’t responded to his grievances but regardless that he introduced paperwork with a ‘before and after pictures’.
“I visited the Uber office multiple times, but they are refusing to reinstate me as a driver without giving me a valid reason. I have been running from pillar to post since for the last one month and there has been no solution yet. I am struggling to make my ends meet. My entire family is dependent on me”, Srikanth was quoted as saying by Information18.
The Hyderabad resident, had joined Uber in 2019 and has a 5.67 star score on the app for finishing practically 1,428 journeys until date.
After the matter was highlighted by Shaik Salauddin, normal secretary of Indian Federation of App-based transport staff, Srikant’s incident went viral on social media.
Srikanth, who has been driving with @Uber_India for over 1.5 years now and holds a 4.67 star score for the 1428 journeys he accomplished, has been blocked by Uber. Srikanth shaved his head throughout a current journey to Tirupati, and when he returned, 1/3 pic.twitter.com/QwNnBwscPy
— Shaik Salauddin (@ShaikTgfwda) March 31, 2021
Salauddin stated that Uber ignored Srikanth’s pleas and that many cab drivers within the current previous have struggled to make ends meet because of no provision of a delegated grievance cell to acknowledge their issues within the first place, not to mention fixing them.
Meanwhile, Uber India has additionally responded on the Issue.
“The driver in question had visited an Uber Partner Seva Kendra when he was unable to log in and it was communicated to him that his access to the app had been removed due to repeated violations of our community guidelines, which set the highest possible safety standards on our platform,” the cab aggregator stated.
Uber said that its facial recognition software is allow to detect pure modifications in an individual’s look.
“In case drivers face a problem logging in due to any technical issue with the selfie verification process, they have the option to visit the nearest Uber Partner Seva Kendra for a manual review of their profile,” the corporate stated.