DTC logistics supplier FlavorCloud seeks to demystify international networks for e-commerce manufacturers – FreightWaves

Global e-commerce is enabling direct-to-consumer (DTC) manufacturers to promote their merchandise in a whole lot of nations at a time. Shipping these items, although, could be problematic with tariffs and duties, numerous tax charges and forex conversion points.

Shopify’s Oberlo model estimates that 2.14 billion individuals will store on-line in 2021 and Statista stated that the typical order worth for a world sale is $147, a 17% premium over the typical home sale for a U.S.-based vendor. It additionally discovered that retailers providing worldwide delivery develop 60% quicker than those who don’t.

The statistics for promoting globally are compelling, however the challenges are daunting.

Global e-commerce delivery and logistics firm FlavorCloud was based on the premise of serving to native sellers obtain international success. The 3-year-old firm on Tuesday introduced a $6.Three million Series A funding spherical led by Mucker Capital. Mucker companion Omar Hamoui will be part of the FlavorCloud board.

Additional funding from the deal got here from Rise of the Rest and Willow Group. Rise of the Rest can be an investor in FreightWaves, Modern Shipper’s dad or mum firm.

“We live in a global marketplace. However, it is consistently hard for DTC e-commerce brands to offer their products to an international audience,” stated FlavorCloud founder and CEO Rathna Sharad. “FlavorCloud makes it simple to ship to anyone anywhere in the world, with a seamless consumer experience, which has an incredible impact on enabling these DTC brands to expand globally. We’ve created a platform that is truly a game-changer.” 

The DTC e-commerce market is estimated to be $4.5 trillion, however many companies are unable to faucet that international market because of the complexities of shifting items throughout borders – particularly smaller parcels which will signify one-off gross sales.

“FlavorCloud has tapped into an underserved and massive cross-border enablement market, one that has grown explosively over the past year as the pandemic has accelerated nearly every aspect of e-commerce. They excel at simplifying a complicated yet critical process of international shipping and logistics for DTC brands, end to end, including reverse logistics and supply chain optimization,” stated Hamoui. “We believe FlavorCloud is well positioned for rapid growth as the global e-commerce and trade landscape continues to evolve quickly around the world.” 


“We have grown up in cross border logistics and we have a very different viewpoint because our mission is to make every brand a global brand.”

– Rathna Sharad, FlavorCloud co-founder and CEO


FlavorCloud’s platform permits clients to simply pay customs and duties up entrance, in addition to streamlines the method of shifting items via international delivery networks. The firm works with over 200 carriers and has deep integrations with high suppliers together with FedEx (NYSE: FDX) and UPS (NYSE: UPS).

“International became the number one growth driver for … brands, so that was an accelerant for our cross-border [growth],” Sharad instructed Modern Shipper, including that FlavorCloud noticed 4 occasions income development in 2020 over 2019, and thrice the shopper development.

Sharad stated that globally, there isn’t any dominant supplier. FedEx, UPS, DHL, Pitney Bowes and quite a lot of different suppliers supply providers to deal with the tariff and buyer complexities, however few are built-in straight into the manufacturers like FlavorCloud. That connection permits FlavorCloud to supply the tip buyer with the mandatory info to make an knowledgeable delivery choice.

“We have grown up in cross-border logistics and we have a very different viewpoint because our mission is to make every brand a global brand,” Sharad stated.

Sharad is an engineer who labored with commerce customs organizations, designed cross-border optimization packages and constructed Microsoft’s advert platform that turned Bing Ads. The firm describes its platform as “anywhere to anywhere” expertise and handles every part from the customs paperwork to the tariff assortment to regulatory compliance to labeling, paperwork and cargo monitoring. It additionally affords assured landed prices so corporations and clients know precisely what they are going to pay for shipments. Returns administration, automated pickup and warehouse providers are additionally a part of the platform.

“We’re finding for brands in different parts of the world, thanks to Amazon (NASDAQ: AMZN), there is the same shipping expectation [regardless of where they are in world],” Sharad stated.

FlavorCloud makes use of synthetic intelligence (AI) to make sure its landed price estimates are correct – as a lot as 99% of the time, the corporate stated. Sharad stated algorithms additionally assist generate correct delivery prices so clients can see what the distinction is in three-day vs. 10-day delivery as an illustration.

Sharad stated corporations could be caught with costly customs payments when merchandise get tied up at borders. Customers will cancel the order – often resulting from a scarcity of transparency on the delay – and the corporate foots the invoice. To illustrate, she famous that 40% of orders not positioned are resulting from delivery prices. With extra correct perception into these prices, corporations can flip these drop-offs into gross sales.

“Our algorithms are integrated into the ecommerce experience behind the scenes … so, for instance, the customer would see $8 shipping options in 10 days or [other options such as $15 three-day shipping],” Sharad stated.

The different key differentiator for FlavorCloud is its intensive information of the commodities. Understanding what makes up the product – reminiscent of a cotton shirt versus a linen shirt – can change how that merchandise is assessed when shifting via customs. A extra correct product description results in extra correct customs expenses, permitting manufacturers to extra precisely mirror the proper pricing to the shopper. Sharad stated FlavorCloud works to make sure items are correctly categorised, resulting in decreased and extra correct customs and duties prices.

“FlavorCloud also understands commodity and the different values of that commodity,” she stated. “We fully understand the landed costs end to end. It is through our customs experience … that we can offer better margins to consumers.”

FlavorCloud is ready to ship to greater than 200 international locations and has relationships with parcel air networks in addition to first-mile and last-mile suppliers. Sharad stated 75% of the brand new funding will likely be used to construct worker scale as the corporate builds out its buyer groups. The the rest will likely be used to proceed innovating on its AI and machine studying applied sciences to proceed bettering the general expertise.

Click for more Modern Shipper articles by Brian Straight.

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