Indosat Ooredoo continues partnership with Ericsson to leverage AI/ML

Indosat Ooredoo (IDX:ISAT), Indonesia main digital telco introduced the strengthening of its partnership with Ericsson to speed up the digitalization of its community operations and supply an enhanced consumer expertise for purchasers.

Indosat Ooredoo has efficiently deployed Ericsson’s industry-leading Ericsson Operations Engine resolution framework incorporating synthetic intelligence and machine studying (AI/ML) to observe and tune community parameters to optimize the efficiency of its video grade 4G radio community. Early deployment of the Ericsson Operations Engine resolution has enabled Indosat Ooredoo to attain a market main place on delivering one of the best information expertise for its clients.

Implementation of the Ericsson Operations Engine framework is a part of Indosat Ooredoo’s ongoing digitalization of its community operations and can improve community resilience, automated monitoring, and auto community therapeutic. Digitalization has helped Indosat Ooredoo to attain probably the greatest response instances within the {industry} for service supply for enterprise clients.

The Ericsson Operations Engine resolution may also assist to additional Indosat Ooredoo’s dedication to sustainable enterprise practices and effectivity by making use of AI/ML instruments to optimize vitality consumption throughout its community. The deployment of AI-based instruments has led to step enchancment in spectrum effectivity for higher asset utilization, guaranteeing clients proceed to obtain world-class service whereas delivering better worth to Indosat Ooredoo shareholders.

Medhat Elhusseiny, Chief Technology & Information Officer of Indosat Ooredoo, Indonesia, mentioned, “At Indosat Ooredoo, we remained focused on improving our network performance to deliver greater customer satisfaction.  The year 2021 will be an inflection point for the transformation of Indosat Ooredoo into a fully digitalized enterprise. Amongst many initiatives, we are partnering with Ericsson to leverage the automation and analytical capabilities offered by AI/ML based Ericsson Operations Engine framework to apply predictive maintenance to enhance our performance and resilience. We are leveraging the deployment of artificial intelligence and machine learning to manage the growing complexity of networks, drive efficiencies and most importantly improve the experience of our customers. AI solutions are embedded throughout our operations, built by people and partners with extensive AI and telecom expertise, and with an AI-first mindset. This is aligned with our efforts to support Indonesia’s transformation into a digital nation.”

The strengthening of Indosat Ooredoo’s partnership with Ericsson is a part of the corporate’s strategic transformation in direction of a completely digitalized enterprise. Increasingly Indosat Ooredoo is looking for to leverage applied sciences comparable to AI, information analytics and machine studying to future-proof its networks and serve clients by their journey. Indosat Ooredoo goals its expertise operations to be extra environment friendly, lean, and productive for the upcoming expertise sooner or later.

Jerry Soper, Country Head of Ericsson Indonesia, mentioned, “Ericsson is proud to be the partner of choice for Indosat Ooredoo in their endeavor to offer the market leading user experience. Ericsson is deploying its global best practices leveraging Ericsson Operations Engine framework. We are strongly committed to the success of Indosat Ooredoo in Indonesia to achieve market leadership.”


Ignes Messyta
Head of Communications, Ericsson Indonesia


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