To handle the burgeoning demand of hybrid work drive for cloud applied sciences to maintain their enterprise continuity and development, TTBS has just lately launched Smartflo, a complete and superior cloud communication suite. Tata Tele Business Services (TTBS), India’s main know-how enabler, is on the forefront of digitization of enterprises with its largest portfolio of cloud hosted collaboration and connectivity options to make them future prepared. In an unique chat with us, Mr. Mannu Singh, Vice President, Tata Teleservices talks intimately about Smartflo and its advantages for the Small and Medium Businesses (SMBs) and Large Enterprises.
“Smartflo offers sophisticated convergence of digital connectivity, business intelligence and productivity,” Mannu Singh, Vice President, Tata Teleservices
Please share some insights on Smartflo companies
Smartflo, is an ultra-flexible future-ready cloud communication suite that has been innovatively designed to assist at present’s hybrid work tradition. It permits uninterrupted connectivity between all stakeholders, internally inside workers and externally with clients and distributors throughout platforms of voice and information. Smartflo really defines our imaginative and prescient of product innovation that empowers the enterprises to do massive.
Smartflo optimizes connectivity, helps construct operational resilience and allows companies to ship higher buyer experiences throughout channels. With its complete and advance options, the answer is effectively geared up to fulfil the rising wants of each SMBS and huge enterprises. With rising variety of companies taking a look at cloud-based platforms to have interaction with clients, Tata Tele Business Services is effectively positioned to grab this huge and rising alternative.
How will Smartflo handle the precise Cloud Communication wants of the SMEs and enterprises?
Businesses are always re-imagining working fashions and dealing environments and are participating in a number of actions by way of a number of gadgets. Connectivity with the ecosystem is assumed to be “ON” 24/7 x 365 and there may be an rising want for options that are versatile and allow operations past boundaries. Smartflo suitably addresses these necessities and allows the companies to strengthen their engagement with its clients by means of seamless communication, anytime and anyplace. It permits enterprise minds to go farther from their cubicles, to work higher from anyplace they select to. The setup is fast with zero set up costs and no capex funding. Smartflo comes with an uptime assure of 99.5% backed by TTBS 24X7 managed service capabilities and belief, making certain uninterrupted enterprise continuity.
Smartflo suite of options mix an uninterrupted circulation of enterprise communication with clever name routing and monitoring. Not solely this, however it additionally provides on-demand scalability, which permits companies to adapt rapidly to altering enterprise circumstances. Smartflo comes with enterprise-grade safety and reliability.
Smartflo suite supply following options to satisfy the precise wants of SMEs and enterprises:
- Hosted contact Center: Complete Call Center Operations Management suite
- Outbound Marketing Solutions: Integrated Marketing platform for all Outbound Campaigns
- Hosted Call Connect: Complete digital PBX atmosphere
- Multi-level IVR – Outbound and Inbound Call Management suite with custom-made routing capabilities
- Missed Call Solutions – Never miss a name out of your clients, Bespoke IVRs for missed calls, automated name backs and scheduled SMS
- Click2Call Solutions – Integrated single click-based communication for finish clients
What are the Key differentiators and USPs of Smartflo vis-à-vis the competitors?
Smartflo provides refined convergence of digital connectivity, enterprise intelligence and productiveness.
Some USPs of Smartflo are:
- Anytime, Anywhere communication
It frees the staff from their desks and allow them to talk over the web – on the go.
- Enhanced buyer expertise
Provides seamless and frictionless buyer expertise, AI manages name routing with good IVR menus, Plug n Play API integration with a number of purposes.
- Reduce operational and capital prices
There isn’t any cumbersome infrastructure and storage, solely cloud n cellphone; works throughout gadgets from landlines to smartphones, no infrastructure and upkeep prices.
- Get enterprise intelligence
Get detailed studies and analytics to trace agent/venture progress; Call notes, dwell calls, and information insights; Voice to textual content, key phrase mapping and sentiment evaluation.
The answer is ultra-flexible, permits on-demand scalability, which allows the enterprises to adapt rapidly and effectively to the altering enterprise circumstances.
- Enterprise grade safety & reliability
The answer helps enterprises resolve who to grant entry to with a very customizable admin portal. RESTful API options, Click2Call and quantity masking; ensures enterprise continuity with 99.5% uptime.
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What are the important thing sectors that you’re aiming to focus on with Smartflo? Can you share some examples?
Smartflo is appropriate for enterprises throughout industries. It would enchantment equally to a start-up as to any small and huge enterprise that requires a multi-functional, multi-modal, economical but technologically superior cloud communication suite. TTBS has seen an encouraging buyer curiosity for Smartflo options throughout trade verticals like BFSI, IT/ITES, Manufacturing, Education, Fintech, Logistics and E-commerce.
Just to offer you an instance, we just lately, deployed Smartflo options for Pinnacle Teleservices Pvt Ltd. which is into the voice aggregator section. The firm was operating a pre-recorded voice broadcast marketing campaign on a large scale on behalf of considered one of its clients. After detailed evaluation of their requirement, we supplied them with Smartflo answer, which helped them obtain OBD prompts with Dual-Tone Multi-Frequency inputs with API (Application Programming Interface) integration to dip into buyer data earlier than broadcast. TTBS additionally supplied a single portal management for numbers to make sure increased name pick-up charges for his or her OBDs. TTBS immediately created Interactive Voice Responses (IVRs) on the portal, making it simple to create and scale up the campaigns.
To know extra how Smartflo might help you in what you are promoting development, please contact TTBS Business Manager @ 9225522841 or go to: www.tatateleservices.com