US Banks Use Artificial Intelligence to Watch Workers, Public

Several American banks have began utilizing surveillance software program and pc imaginative and prescient to look at folks utilizing their companies. Computer imaginative and prescient is part of synthetic intelligence that makes use of computer systems to know the world we see.

A Reuters information company investigation discovered that the software program is used to find out about prospects, watch workers and spot folks sleeping close to Automatic Teller Machines (ATMs).

Banks just like the City National Bank of Florida and JPMorgan Chase & Co have examined facial recognition and synthetic intelligence (AI) applied sciences. The progress of AI instruments throughout the banking business may sign the unfold of the know-how into different industries.

Bobby Dominguez is the chief data safety officer at City National Bank. He stated smartphones that open via facial recognition have proven the potential of the know-how.

“We’re already leveraging facial recognition on mobile,” he stated. “Why not leverage it in the real world?”

Dominguez stated City National will start testing facial recognition subsequent 12 months to establish prospects and workers. He added the software program may discover folks on authorities watch lists.

Facial recognition know-how, nevertheless, has raised civil rights considerations amongst many individuals. Critics of the software level to arrests of harmless folks wrongly recognized by the know-how. The software program is alleged for use disproportionately in poorer and minority communities. Critics additionally say the know-how ends in a lack of privateness.

This 12 months, Portland, Oregon, banned companies from utilizing facial recognition in public locations. The drugstore firm Rite Aid additionally closed a facial recognition program final 12 months.

Fredrik Nilsson is the vp at Axis Communications, which makes surveillance cameras. He stated an enormous query for banks with this know-how is how the general public will react to it.

Dominguez stated he and different financial institution officers had considered prospects’ considerations.

“We’re never going to compromise our clients’ privacy,” Dominguez stated.

Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo

Cameras are seen on the outside of a Chase Bank department in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo

Watching staff and prospects

The largest American financial institution, JPMorgan, started utilizing surveillance know-how in 2019. Former workers stated the financial institution researched movies and photographs to study extra about their prospects.

Video confirmed that extra males would go to the financial institution earlier than or after lunch. Women would come in the course of the afternoon. Before the pandemic, the corporate was going to make use of the footage to see whether or not ladies averted contact with others whereas utilizing ATMs. JPMorgan stated it makes use of the information to raised plan work hours for workers and to design its banks.

A present worker stated the financial institution may quickly take a look at facial recognition software program on folks as they enter a financial institution. People would want to comply with be part of the take a look at, nevertheless.

JPMorgan is utilizing software program that goals to measure how workers spend their time. Others search to establish what number of prospects depart due to lengthy traces and to learn how lengthy transactions take.

The financial institution additionally stated that facial, race and gender recognition will not be a part of the take a look at.

Targeting homeless folks

Banks have needed to make use of pc imaginative and prescient for safety for a very long time. More than 10 years in the past, Wells Fargo used previous software program to check video of crimes to see if any faces matched recognized criminals.

An official at a financial institution in America’s South stated that pc imaginative and prescient is getting used in any respect of his firm’s banks. It creates warnings when doorways to safes or different essential rooms are left open.

Outside, the financial institution watches for folks loitering. Some homeless folks arrange shelters beneath coated ATMs. Security staff can play a sound message asking these folks to go away, the official stated.

Brian Karas works at Airship Industries, which creates pc imaginative and prescient software program. He stated that banks have lengthy been involved with folks sleeping in ATM areas the place folks use machines to do their banking enterprise.

Some software program can sound an alarm or shine a vibrant gentle when cameras see an individual loitering, Karas stated. He added that the businesses didn’t wish to displace folks searching for shelter, however that the corporate believed it was essential to make ATMs secure and accessible.

Bank of America, the nation’s second largest financial institution, has additionally invested in pc imaginative and prescient. At a September 2019 convention with the financial institution, the corporate AnyVision defined the way it may establish the face of a Bank of America official.

The financial institution stated, “We are always reviewing potential new technology solutions that are on the market.”

I’m Dan Friedell.

Paresh Dave and Jeffrey Dastin reported this story for Reuters. Dan Novak tailored it for VOA Learning English. Mario Ritter, Jr. was the editor.


Table of Contents

Words in This Story

surveillancen. the act of fastidiously watching somebody or one thing particularly with a purpose to forestall or detect against the law

imaginative and prescientn. the flexibility to see : sight or eyesight

potentialn. a top quality that one thing has that may be developed to make it higher

leverage–n. affect or energy used to attain a desired end result

disproportionateadj. having or exhibiting a distinction that’s not honest, affordable, or anticipated ; too massive or too small in relation to one thing

privatenessn. the state of being alone : the state of being away from different folks

transaction-n. the act or strategy of doing enterprise with one other particular person, firm, and many others.

loiterv. to stay in an space once you should not have a selected cause to be there


Please enter your comment!
Please enter your name here