AI Makes Banks Cost-Effective & Efficient: Mohua Sengupta

On the primary day of Analytics India Magazine’s The Rising 2021, Mohua Sengupta, Managing Director Bangalore at Mashreq Bank, delivered a keynote on how synthetic intelligence is revolutionising banking.

A State University of New York at Buffalo graduate, Mohua comes with greater than 22-years of expertise and has been beforehand related to Royal Bank of Canada, Accenture, Mphasis, iGATE, and ITC Infotech. In her new position, Mohua is liable for Mashreq Bank’s Shared Services vertical in Bengaluru, Pakistan and Egypt.

AI: Talk of the city

AI isn’t a brand new idea. However, for the reason that final decade, it has develop into a buzzword in each trade. Mohua stated two important components contribute to this: 

  • Every trade is sitting on a humongous quantity of knowledge, which is ineffective if not utilised to its full potential. AI helps industries and organisations make sense and use of this knowledge. 
  • Computing capability has elevated manifold. A tremendously excessive capability of the computing system allows industries and organisations to make sense of knowledge. 

Banks sit on giant quantities of knowledge. 

What AI solves for banks 

Banks began its digital transformation journey a decade again. But the pandemic accelerated the transition. “This  is why many companies are saying that the pandemic has been their Chief Digital Manager,” Mohua stated. 

With pandemic-driven digital transformation, banks are discovering it troublesome to distinguish themselves from their rivals, greater than ever now. This is the place AI steps in. Banks’ USP lies within the know-how that they use. 

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How do banks use AI? 

  • Customer Experience: Banks leverage know-how to supply higher experiences to their clients with the usage of AI-based chatbots.

“If banks had to provide human-led services for every single query, it would become a tremendously expensive proposition. 80 percent of consumer questions and doubts can be managed by an AI,” Mohua added. 

  • Efficiency: Humans wish to work in intellectually-stimulating roles,and don’t desire doing repetitive duties. And when folks carry out repetitive jobs, they have a tendency to make extra errors. Banks can deploy AI to carry out these repetitive duties. 
  • Cost Rationalisation: Thus, AI replaces people, enabling banks to decrease their prices, and permitting its workers to do extra value-added work. 

Use circumstances of AI 

Banks use AI for the next use-cases: 

  • Prediction of future end result
  • To determine fraudulent behaviour: AI is closely and frequently used within the center workplace of banks for anti-money laundering and fraud administration. “Everything being digitised, security is a big focus for us. And AI can be extremely helpful in that,” Mohua stated. 
  • Cognitive course of automation: Banking entails repetitive processes resembling mortgage processing. “Previously, in the absence of AI, loan processing would take months. With AI, a humongous quantity of loan requests can be managed in a couple of days,” Mohua defined. “There are exceptional cases in which loan applications are directed towards humans. Thus, ensuring better use of intellectual resources,” she added. 
  • Hiring professionals: Human biases intervene within the hiring course of. AI hiring engines assist discover the most effective candidates for a selected job, eliminating all biases. 
  • Robotic Process Automation: Most financial institution name centres immediately use robotic course of automation.

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Debolina Biswas

After diving deep into the Indian startup ecosystem, Debolina is now a Technology Journalist. When not writing, she is discovered studying or enjoying with paint brushes and palette knives. She might be reached at [email protected]


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