Hyderabad-based cloud communication agency to increase presence within the US and foray into Europe
Hyderabad: On-demand cloud communication and telephony options supplier Ozonetel, based mostly in Hyderabad and Singapore, is seeking to introduce new options within the speech analytics area subsequent month, adopted by rollout of a pure chat agent within the subsequent quarter, which can present conversational interfaces for its prospects. The firm can also be aiming to strengthen its footprint within the US market and make inroads into the European area, notably within the UK.
The firm not too long ago built-in Google Business Message answer with its Cloud Agent platform. In the previous, the corporate has partnered with a number of companions and channels to allow its purchasers to speak with their prospects extra successfully. Chaitanya Chokkareddy, chief innovation officer, Ozonetel, instructed Telangana Today, “We have established a strong base in terms of cloud call centres over the last 10 years. For us, the future is going to be that of artificial intelligence, particularly in the areas of speech or call analytics. We are also concentrating on chat using natural language processing, by integrating tools and natural chat agents, so that we can deploy conversational interfaces for our customers. This will be introduced in the next quarter. The prototype is ready, and testing is on.”
Chokkareddy added, “In the speech analytics space, we will be introducing a new package next month for our call centre clients that will help them track aspects such as sentiment, emotion, gender detection, speed at which agents speak and other aspects for quality metrics using artificial intelligence.” Ozonetel, which although has been largely sector agnostic, has seen demand in sure verticals, submit the pandemic outbreak. Delivery providers startups, pharmacies and diagnostics as an illustration have seen a leap in demand. Even medical triage grew to become distinguished as governments wished to trace Covid constructive sufferers and discover out their signs and well being situation. Sectors resembling edutech are additionally seeing uptick, he knowledgeable.
The CCaaS (Contact Centre as a Service) supplier, creates and deploys cloud contact centre options globally. The firm has over 1,000 enterprise purchasers throughout the US, India, Singapore and the UAE, and its platform helps over 50,000 reside brokers and has dealt with over three billion calls. Ozonetel is eager on additional increasing into the US, because it realises it’s a massive market and there’s a proper market match for the corporate’s choices.
“We launched our operations in the US last year and crossed a million-dollar ARR (annual recurring revenue) already. We initially thought that the cloud contact centre space is saturated in the US market. But realising that the market is big, we are expanding our presence this year. We are also going to foray into Europe, by initially tapping into the UK market. This will be another major market for us,” he emphasised. When requested about bodily infrastructure capabilities, he stated, “We have data centre coverage in 16 circles across India, complying with telecom regulations, barring the North East region where we are yet to foray. We manage the infrastructure ourselves, but we run out of colocation data centres established by other companies.”
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